FAQ

Frequently Asked Questions

Can I cancel my order(s)?:

  • Yes. However, cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because orders may be processed and shipped out already. Please note that our shipping information is posted in each product’s description hence all customers should be aware of this before concluding an order.
  • All refunds will be processed within 24-72 hours before the funds reflect to the customer’s bank account.
  • For orders that weren't cancelled within 24 hours please refrain from sending your purchase back to the manufacturer. Instead to receive a full refund send us an email stating your concerns and attach both a picture of the item(s) showing the product shipping label and its original unopened packaging within 48 hours upon receipt of the order. Once sent allow us time to receive and verify your information. Once verified we will issue you a full refund.
    • Note: Our team will inspect/verify the information and photo(s) you send us before we issue out a refund/replacement. Gear Metro reserves the right to refuse any replacement or refund if it does not meet the above criteria.
  • Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card/banking company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us either by email at support@gearmetro.com or through submitting a ticket at our website contact us page.

Do you ship internationally?

  • Yes, we ship worldwide.

How do I track my package?

How long does it take for an order to arrive?

DELIVERY TIMES (Processing + Shipping Time):

  • Priority Insured Fast Tracked Shipping (US & UK only):
    • United States: Average delivery time of 5 - 8 Business Days
    • United Kingdom: Average delivery time of 7 - 12 Business Days
  • Free Standard Insured Tracked Shipping:
    • United States, Canada, Australia, and United Kingdom: Average delivery time of 15 - 25 Business Days (Estimated 7 - 20 Business Days).
    • All other countries: Average delivery time of 15 - 30 Business Days (Estimated 15 - 25 Business Days).
  • * Priority Standard Insured Tracked Shipping *: Same delivery time as Free Standard Insured Tracked Shipping + Shipping insurance for the full retail value of your purchase if the shipment is lost, damaged, or stolen.  
You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help :)